Legal
Terms of Service
Last updated: 8 October 2026
These terms apply when you use seendiph.com or ask SEENDI to do a task. SEENDI is a brand of Curators Marketplace, a DTI-registered business in the Philippines (“SEENDI”, “we”, “us”). By sending a request, approving a quote or paying an invoice, you agree to these terms and to our Privacy Policy.
1. What SEENDI does
SEENDI arranges on-the-ground tasks in the Philippines for people who can’t be there: property checks, cleaning, construction and repairs (in selected areas), family assistance, purchases, deliveries and errands, business verification and similar tasks. A vetted local representative does the task, and SEENDI coordinates it and sends you a documented report.
For construction and repairs, we agree the scope, materials and timeline with you in writing in your quote before any work starts. Materials are bought for your task at cost, with receipts, and paid before they’re bought (section 4). We’re not a licensed contractor or engineer, so we don’t take work that needs a building permit or an engineer’s sign-off.
We are not lawyers, accountants, real estate brokers, appraisers, engineers or licensed building inspectors, and our reports are not professional advice of those kinds. A report records what our representative saw, heard and was given on the day of the visit. It can’t reveal hidden defects or guarantee what happens after the visit. We don’t currently take tasks at banks or government offices, or tasks that need a Special Power of Attorney (SPA) or an authorization letter, such as getting title or tax records, title transfers, selling or settling property, or bank transactions.
2. Requests, quotes and approval
- Send us the details of what you need. For services on our price list, the request form shows your price, based on the service, how soon you need it and where it is.
- Your price is pending until SEENDI reviews and approves it; once approved, it’s locked in. If your task needs a different price (for example, more work than the form describes, or a service that isn’t on the price list), we’ll send you a written quote to approve instead. A quote is valid for 7 days unless it says otherwise.
- Nothing is done and nothing is charged until your task is approved. It’s confirmed once we receive your payment. We then lock in the schedule.
- We may decline any task, for example if it’s unsafe, unlawful, outside our coverage or outside what we offer.
3. Payment
- Tasks are paid in full, upfront, in US dollars, through the invoice we send you by PayPal, unless we agree another method in writing. We don’t start a task until payment is received.
- We hold your payment while the task is done. Your representative is only paid once we’ve delivered your full report.
- If we don’t deliver your report, you get a refund as set out in section 8.
- You can pay by credit or debit card, or with a PayPal account. Currency conversion or foreign transaction fees charged by your bank, card issuer or PayPal are yours to pay.
4. Expenses and purchases
Out-of-pocket costs beyond the quote (for example, a replacement lock or items you ask us to buy) are only spent with your approval first, and every one comes with a receipt. For purchases, you pay for the items before we buy them; we send you the supplier’s invoice first, and add no fee to items. We choose stores and items carefully based on your instructions, but the seller or maker remains responsible for the quality and warranty of what they sell.
5. Your responsibilities
- Give us accurate and complete information, including the correct address and any access arrangements.
- Ask only for tasks you have a right to request. For example, you own the property, you’re acting for its owner, or the owner or occupant agrees to the visit.
- Tell any contact person you name that we’ll be in touch.
- Unless you’ve asked for a surprise visit, it’s your responsibility to let the people at the place (for example, your contact person, a building admin, a guard or a homeowners’ association) know about the visit, and to arrange any permissions or approvals needed, so your representative can do the task smoothly. If a visit can’t go ahead because this wasn’t arranged, section 6 applies.
- Don’t use SEENDI to watch, follow, track or record a person without their consent, to harass anyone, or for anything unlawful. A visit to a property is not surveillance of the people in it.
- Be truthful in the information and documents you give us.
6. Visits, access and safety
Our representatives follow local laws, respect property and people, and don’t enter anywhere they aren’t allowed to. A representative may stop or postpone a visit if they feel unsafe, are refused entry, or are asked to do something outside the agreed scope. If a visit can’t go ahead because of something on your side (for example, a wrong address, no one to let us in when access was arranged, or a contact person who refuses), we’ll offer to reschedule, and we may charge the transportation already spent and up to 50% of the service fee.
We can’t control government offices. Their requirements, processing times and decisions are theirs, and an office may refuse a request even when we’ve followed its stated rules. If that happens, we’ll tell you what they said and what we suggest.
7. Reports
We send your full report by the agreed date, with timestamped photos, video, receipts and findings as agreed in your scope. The report is for you, and you may share it with anyone. Our representatives keep people and property that aren’t part of the task out of photos.
If the report doesn’t cover what was agreed, tell us within 7 days of receiving it. We’ll fix it, revisit if needed, or refund the part we didn’t deliver.
8. Cancellations and refunds
- You cancel more than 24 hours before the visit: full refund of what you’ve paid.
- You cancel less than 24 hours before the visit, or after the representative has set out: refund of what you’ve paid, less the transportation already spent and up to 50% of the service fee.
- Purchases already made: items bought for your task can’t be refunded. You’ll receive the receipts and anything purchased.
- We cancel or can’t do the task: full refund of anything not delivered, or a new date if you prefer.
- We don’t deliver your report: if the task was done but we can’t deliver the report we agreed (for example, the photos are lost), we’ll redo the visit if that’s possible, or refund the service fee. This doesn’t apply when the visit couldn’t go ahead because of something on your side (section 6), such as a wrong address, no access when a visit was arranged, or a contact person who refused, and it doesn’t cover items already bought for you.
Refunds go back through PayPal to the card or PayPal account you paid with, within 7 business days of being approved. Currency conversion or foreign transaction fees charged by your bank, card issuer or PayPal aren’t refundable.
9. Representatives
SEENDI representatives are independent contractors, not our employees. We verify their identity, check their NBI or barangay clearance, and give each one a SEENDI ID you can check on the verification link we send you before the visit. SEENDI coordinates every task and stands behind the report you receive. Please arrange tasks through SEENDI so they stay documented and covered by these terms.
10. Our responsibility to you
We’ll do every task with reasonable care and skill. If something goes wrong because of a mistake by SEENDI or our representative, our responsibility is limited to the amount you paid us for that task. We’re not responsible for indirect losses (such as lost profits or missed opportunities), for decisions you make based on a report, for the condition of property before or after our visit, or for delays and events outside our control, such as weather, typhoons, flooding, traffic, strikes, office closures or government action. Nothing in these terms limits responsibility that Philippine law doesn’t allow us to limit, including for fraud or gross negligence, or your rights under the Consumer Act of the Philippines.
11. Other services
Payments are processed by PayPal under PayPal’s own terms. Virtual assistant services are provided by our partner WorkBase PH: we introduce you, and your arrangement with the assistant is between you and WorkBase PH under their terms. Video calls during a visit use a third-party service such as Google Meet, Zoom, Messenger or Jitsi.
12. Reviews
After a task, we may ask for your review of your representative. By leaving one, you allow us to show it on our website with your first name and last initial (or “Verified client”), your location and the type of task. Please keep reviews honest and don’t include anyone else’s private information. We may hide reviews that are abusive or unrelated to the task.
13. Using the website
Don’t misuse seendiph.com: no attempts to break in, overload it, scrape it, or submit false or someone else’s information. The SEENDI name, logo, text, guides and design belong to Curators Marketplace. You may share links to our pages, but please don’t copy them as your own.
14. Changes to these terms
We may update these terms and will show the date at the top. The terms that applied when you approved your quote apply to that task.
15. Disputes and governing law
If you’re unhappy with anything, email us first at hello@seendiph.com. We’ll reply within 3 business days and try to resolve it fairly. These terms are governed by the laws of the Philippines, and any dispute we can’t resolve together will be decided by the proper courts of the Philippines.
16. Contact us
SEENDI (Curators Marketplace)
Email: hello@seendiph.com
Facebook: facebook.com/seendiph